Twitter knows its system for automatically fact-checking posts mentioning 5G and the coronavirus is more than a little overzealous, and it’s hoping to tone things down. The social network has promised to “improve” the precision of its labeling system and fact-check fewer tweets that merely happen to include certain keywords. The company is developing “new automated capabilities” to focus more on genuinely relevant tweets, according to an additional statement.
There was no indication of a timeline for the improvements.
The vow comes after users blasted Twitter for labeling a large number of tweets that weren’t at all involved in spreading bogus theories linking 5G to the pandemic. While this didn’t necessarily hurt innocent people, it did diminish the value of the fact-checking system — it’s supposed to be used sparingly. A more refined approach could ensure that people take the labels more seriously.
In the last few weeks, you may have seen Tweets with labels linking to additional info about COVID-19. Not all of those Tweets had potentially misleading content associating COVID-19 and 5G. We apologize for any confusion and we're working to improve our labeling process. (1/4)
— Twitter Support (@TwitterSupport) June 26, 2020